Casa Malca | Hotel in Tulum

| 9.2 (455 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Hair dryer
  • Towels
  • Bathrobes
  • Designer toiletries
  • Shower
  • Shampoo
  • Soap
  • Rainfall showerhead
  • Private bathroom
Bedroom
  • Air conditioning
  • Pillow-top mattress
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Premium bedding
  • Bed sheets
  • Down comforter
  • Day bed
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Individually furnished
  • Slippers
  • Local maps
  • Guidebooks/recommendations
  • In-room massage
  • Desk chair
  • Soundproofing
  • Iron/ironing board (on request)
  • Mobile key entry
  • Turndown service
  • Desk
  • Restaurant dining guide
  • Individually decorated
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Safe
  • Phone
  • Separate sitting area
Breakfast
  • Coffee/tea in common area(s)
  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 1 bar
  • 24-hour room service
  • 2 restaurants
  • Free daily reception
  • Champagne service
  • Minibar
  • Espresso maker
  • Local meal delivery service
  • Free bottled water
Parking
  • Onsite parking includes off-street options
  • Free secured, uncovered self parking on site
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Well-lit path to entrance
  • 1 stairs to reach property
  • Transfer shower
  • Area rugs in room
  • Fixed shower seat
  • Wheelchairs available on site
  • Accessible airport shuttle
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hand-held showerhead
  • Smooth flooring in room
  • Magnifying mirror
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
Activities
  • Motor boating
  • Health/beauty spa
  • Kayaking
  • Ecotours
  • Fishing
  • Sailing
  • Surfing/body boarding
  • Theme parks
  • Boat tours
  • Scooter/moped rentals
  • Swimming
  • Water skiing
  • Snorkeling
  • Hiking/biking trails
  • Surf lessons
  • Windsurfing
  • Scuba diving
  • Bike storage
  • Winery release events
  • Outdoor padel court
  • Art gallery
  • Free beach club
  • Outdoor pool
  • Fitness center
  • Hot tub
  • Lifeguards on site
  • Children's pool
  • Steam room
  • Full-service spa
  • Free bicycle rentals
  • Sauna
  • Bike parking
  • Volleyball
  • Bicycle tour information
  • Yoga classes
  • Billiards/pool table
  • Private picnics
  • Indoor pool
  • Beach yoga
  • Beach volleyball
  • Playground
Entertainment
  • MP3 dock
General
  • Business center
  • Coworking space
  • Meeting rooms - 3
  • Conference center (1292 square feet of space)
  • Front-desk safe
  • Banquet hall
  • Library
  • Reception hall
  • Ballroom
  • English
  • French
  • Spanish
  • Beach towels
  • Games
  • Communal living room
  • Couples dining
  • Romance packages available
  • Designated smoking areas
  • Books
  • Shared microwave
  • Music library
Guest Services
  • Beach toys
  • Outdoor pool
  • Soundproofed rooms
  • Children's games
  • Children's pool
  • Indoor pool
  • Fence around the pool
  • Free cribs/infant beds
  • Laundry facilities
  • In-room child care (surcharge)
  • Playground
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services
  • Turndown service
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Daily housekeeping
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Lifeguards on site
  • Outdoor furniture
  • Nature reserve
  • Garden
  • Beachfront location
  • Terrace
  • Free pool cabanas
  • Free beach cabanas
  • Outdoor entertainment area
  • Furnished balcony or patio
  • Yard
Spa
  • Outdoor treatment areas
  • Spa open daily
  • Facials
  • Massage - sports
  • Massage - deep-tissue
  • Hydrotherapy
  • Couples treatment room(s)
  • Hot tub
  • Body treatments
  • Massage/treatment rooms
  • Massage - on the beach
  • Aromatherapy
  • Massage - Swedish
  • Massage - hot stone
  • Steam room
  • Sauna
  • 3 treatment rooms
  • Body scrubs
  • Body wraps

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

richard
Jan 27, 2026 05:32:38 AM
Review Score:   8
Summary: Staff was great, the hotel was not too crowded so it was enjoyable.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca?

Best-rates for the Casa Malca starts from $465 per night with includes Entertainment, Internet, Kitchen, Laundry, Designated Smoking Area, Bar, Toiletries, Breakfast, Parking, View, Ocean View, Business Services, Spa, Restaurant, Air Conditioner, Pet Friendly, Pool, Sports/Activities, Bedding/Linens, Wellness Facilities, Child Friendly, Hot Tub, Balcony/Terrace, Accessibility, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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