Cristalino Lagoon Front Hotel, Restaurant & Spa | Hotel in Chetumal

| 8.9 (291 Reviews) |  4 Bathrooms  8 Guests
Chetumal Hotel | Cristalino Lagoon Front Hotel, Restaurant & Spa

Hotel in Chetumal

Cristalino Lagoon Front Hotel, Restaurant & Spa has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 5-star hotel offers a concierge service and a tour desk. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Cristalino Lagoon Front Hotel, Restaurant & Spa provides some accommodations with pool views, and rooms are equipped with a balcony. Chetumal International Airport is 21 miles from the property.

Cristalino Lagoon Front Hotel, Restaurant & Spa is located in Chetumal.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 5 star rated property and has over 291 reviews with the average score of 8.9 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Cristalino Lagoon Front Hotel, Restaurant & Spa in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cristalino Lagoon Front Hotel, Restaurant & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Restaurant
  • Breakfast in the room
  • Bar
  • Special diet meals (on request)
  • Wine/Champagne
Parking
  • Accessible parking
  • Parking on site
  • Parking
  • Free parking
  • Private Parking
Activities
  • Spa
  • Spa facilities
  • Spa lounge/Relaxation area
  • Manicure
  • Body scrub
  • Haircut
  • Steam room
  • Body wrap
  • Pedicure
  • Beauty services
  • Facial treatments
  • Body treatments
  • Sauna
  • Massage
General
  • Air conditioning
  • Safe
  • Wifi in all areas
  • Smoke-free property
  • Adults only
  • Non-smoking rooms
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Shuttle service (additional charge)
  • Fax/Photocopying
  • Meeting/Banquet facilities
  • Ironing service
  • Suit press
  • Car rental
  • Express check-in/out
  • Baggage storage
  • Laundry
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Shuttle service
  • Concierge
  • Room service
  • Tour desk
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Terrace
  • Outdoor pool
  • Sun deck
  • Garden
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Smoke alarms
  • CCTV outside property
  • Fire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Face masks for guests available
  • First aid kits available
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Beach umbrellas
  • Swimming pool
  • Beach chairs/Loungers
  • Heated pool
  • Infinity pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Pet Policy
Pets are not allowed

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the new year's gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of december 31. this fee includes access to the celebration, special dinner (food only) and special decoration related to the event

License number: 010-007-005088/2025

Reviews

Value for money:
8.78
Location:
9.51
Staff:
9.4
Facilities:
9.16
Comfort:
9.51
Cleanliness:
9.54
Kim
Apr 10, 2026 07:00:00 AM
Review Score:   9
USA
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: It’s a gorgeous lagoon and you can jump right in from the docks! Staff friendly, beds so comfy!
Negative: One day they were fumigating the property and rooms and wanted everyone to be out of their rooms from 9:30-10:30 PM. They said the product had to be used at night which is fine but how about using it while people are at dinner and not when we are sleeping? We declined since we go to bed early and they made an exception for us, but that was just super late to ask people to be out of their rooms.
Summary: Must Stay, Beautiful property on the Gorgeous Lagoon
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Private bathroom, Free toiletries, Shower, Toilet paper, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Carbon monoxide sources, Smoke Alarm, Private entrance, Carbon monoxide detector, Trash cans, Ironing facilities, Key card access, Iron

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Garden view, View, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Clothes rack, Hypoallergenic pillow, Non-feather pillow, Socket near the bed, Adapter
Deluxe Twin Room
Room Type: Twin
Room Size: 45 m2
2 Queen bed(s) Bed
Deluxe Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Private bathroom, Free toiletries, Shower, Toilet paper, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Carbon monoxide sources, Smoke Alarm, Private entrance, Carbon monoxide detector, Trash cans, Ironing facilities, Key card access, Iron

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Garden view, View, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Clothes rack, Hypoallergenic pillow, Non-feather pillow, Socket near the bed, Adapter
King Room with Lake View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Private bathroom, Free toiletries, Shower, Toilet paper, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Carbon monoxide sources, Smoke Alarm, Private entrance, Carbon monoxide detector, Trash cans, Ironing facilities, Key card access, Iron

Outdoors

Balcony, Terrace

Media & Technology

Flat-screen TV

View

Lake view, View, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Clothes rack, Hypoallergenic pillow, Non-feather pillow, Socket near the bed, Adapter
Junior Suite
Room Type: Suite
Room Size: 92 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Slippers, Private bathroom, Free toiletries, Shower, Toilet paper, Body soap, Towels, Conditioner, Bathtub or shower, Hairdryer, Toilet

General

Air conditioning, Fan, Safe, Carbon monoxide sources, Smoke Alarm, Private entrance, Carbon monoxide detector, Trash cans, Ironing facilities, Key card access, Iron

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk

Media & Technology

Flat-screen TV

View

Garden view, View, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Wine glasses, Coffee machine

Room amenities

Clothes rack, Hypoallergenic pillow, Non-feather pillow, Socket near the bed, Adapter

FAQ's

Is this Chetumal hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Chetumal hotel?

Check-in time for Chetumal hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Chetumal hotel have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chetumal hotel?

Best-rates for the Chetumal hotel starts from $327 per night with includes Security/Safety, Business Services, Spa, Oceanfront, Transportation/Shuttle, Laundry, Air Conditioner, Parking, Pool, View, Ocean View, Restaurant, Bar, Toiletries, Balcony/Terrace, Accessibility, Wellness Facilities, Guest Services, Entertainment, Breakfast, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chetumal hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chetumal hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chetumal hotel?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chetumal hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD327
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