Is this Villa Juarez resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Villa Juarez resort?

Check-in time for Villa Juarez resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Villa Juarez resort have a swimming pool?

Yes, this Villa Juarez resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Villa Juarez resort?

Best-rates for the Villa Juarez resort starts from $1,671 per night with includes Oceanfront, Business Services, Sports/Activities, Breakfast, Internet, Air Conditioner, Wheelchair Accessible, Private Beach, Ocean View, Accessibility, Security/Safety, Wellness Facilities, Restaurant, Guest Services, Child Friendly, View, Bar, Parking, Pool, Balcony/Terrace, Transportation/Shuttle, Spa, Entertainment, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Villa Juarez resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Villa Juarez resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Villa Juarez resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Villa Juarez resort?

Based on the information reported by the owner or manager, the Villa Juarez resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Villa Juarez resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Villa Juarez resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Velas Riviera Maya - All Inclusive | Resort in Playa del Carmen

| 9.0 (36 Reviews) | 7 Bathrooms 36 Guests

Villa Juarez Resort | Grand Velas Riviera Maya - All Inclusive

Resort in Villa Juarez, Playa del Carmen

Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle. Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.

Grand Velas Riviera Maya - All Inclusive is located in Playa del Carmen.

This 544 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Restaurant, Air Conditioner, and several others. This is a 5 star rated property and has over 36 reviews with the average score of 9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 544 Bedrooms Resort if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Grand Velas Riviera Maya - All Inclusive in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Grand Velas Riviera Maya - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Coffee house on site

Breakfast in the room

Restaurant

Kids' meals

Kid-friendly buffet

Special diet meals (on request)

Wine/Champagne

Fruit

Snack bar

Parking

Parking on site

Free parking

Parking

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Public Bath

Spa/Wellness packages

Haircut

Personal trainer

Themed dinners

Karaoke

Kids' club

Bike tours

Cycling

Facial treatments

Massage chair

Yoga classes

Ping-pong

Pool table

Aerobics

Body wrap

Fitness center

Fitness classes

Water sports facilities on site

Sauna

Movie nights

Game room

Hiking

Beach

Spa lounge/Relaxation area

Beauty services

Beachfront

Spa facilities

Mini golf

Massage

Body treatments

Cooking class

Entertainment staff

Live music/Performance

Evening entertainment

Steam room

Pedicure

Walking tours

Locker rooms

Tour or class about local culture

Nightclub/DJ

Live sports events (broadcast)

Golf course (within 2 miles)

Manicure

Private beach area

Playground

Fitness

Entertainment

Baby safety gates

Board games/Puzzles

Indoor play area

Outdoor play equipment for kids

General

Air conditioning

Hypoallergenic room available

Chapel/Shrine

Family rooms

Elevator

Facilities for disabled guests

Safe

Soundproof rooms

Non-smoking rooms

Guest Services

Tour desk

Room service

Dry cleaning

24-hour front desk

Airport shuttle (additional charge)

Currency exchange

Grocery deliveries

ATM on site

Meeting/Banquet facilities

Business center

Car rental

Shuttle service

Suit press

Laundry

Strollers

Airport shuttle

Baggage storage

Fax/Photocopying

Valet parking

Daily housekeeping

Babysitting/Child services

Hair/Beauty salon

Concierge

Ironing service

Shuttle service (additional charge)

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

Terrace

Outdoor furniture

Garden

Picnic area

Outdoor pool (year-round)

Outdoor pool

Sun deck

Security/Safety

Fire extinguishers

Smoke alarms

24-hour security

CCTV in common areas

Key card access

Security alarm

Key access

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation sealed after cleaning

Property cleaned by professional cleaning companies

Guest accommodation disinfected between stays

Food can be delivered to guest accommodation

Delivered food covered securely

Breakfast to-go containers

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Face masks for guests available

First aid kits available

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

Thermometers for guests provided by property

Process in place to check health of guests

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Mobile app for room service

Contactless check-in/out

Spa

Infinity pool

Pool bar

Kids' pool

Beach umbrellas

Swimming pool

Pool with view

Beach chairs/Loungers

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are not allowed

Restaurants:, piaf frech cuisine & cocina de autor creative, evolutionary cuisine for ages 12 and over in selected seatings, bistro international cuisine for ages 16 and over, please note that reservations and dress code are required for gourmet restaurants: no shorts, sleeveless t-shirts, trainers or sandal. all restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing, please note that some rooms are located about 0.6 mi from the beach, there is an additional nightly charge to guarantee connecting rooms, payment has to be made directly at the property upon arrival, connecting rooms are subject to availability.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.97

Location:

9.14

Staff:

9.22

Facilities:

9.53

Comfort:

9.45

Cleanliness:

9.45

Sebastiano Maio

Aug 20, 2025 07:00:00 AM

Review Score: 10

Italy

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: nice place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again there

Negative: the only think that they should improve is that the supposed to support the guest when they are leaving the place and going back to the airport, as there is no Uber, and dident know what to do, we had to pay 3500 pesos to reach the airport (30 min from the hotel) in my opinion to much, i know is not mistake of the hotel, but this service (not free but to pay the right amount) could be helpful for the guests.

Summary: Nice place, would love to go back

See All Reviews

Room Arrangement

Room Info	Facilities
Nature View Suite Zen Experience Room Type: Suite Room Size: 110 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap General Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Outdoors Terrace, Balcony, Outdoor dining area Living Area Desk View View, Garden view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Coffee machine, Dining table, Dryer Accessibility Entire unit wheelchair accessible, Entire unit located on ground floor Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack Pool and Spa Pool towels Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Nature View Suite with Private Pool Zen Experience Room Type: Suite Room Size: 110 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap General Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View View, Garden view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Coffee machine, Dining table, Dryer Outdoors Terrace, Outdoor dining area Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack Pool and Spa Pool towels, Plunge Pool, Pool with a view Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Zen Grand Two Bedroom Family Suite Nature View Room Type: Family Room Size: 220 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Internet Internet facilities Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Additional bathroom, Private bathroom, Conditioner, Body soap General Interconnecting room(s) available, Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View View, Garden view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Dining table, Coffee machine, High chair, Dryer Outdoors Terrace, Outdoor dining area Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack Pool and Spa Pool towels Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Ambassador Pool Suite Ocean View Room Type: Suite Room Size: 118 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap General Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Outdoors Terrace, Balcony, Outdoor dining area Living Area Sitting area, Desk, Sofa View View, Sea view, Pool view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Coffee machine, Dining table, Dryer Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack Pool and Spa Pool towels, Plunge Pool, Pool with a view Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Grand Class Suite Ocean Front Room Type: Suite Room Size: 128 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap General Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Outdoors Terrace, Balcony, Outdoor dining area Living Area Sitting area, Desk, Sofa View View, Sea view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Coffee machine, Dining table, Dryer Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack Pool and Spa Pool towels, Plunge Pool, Pool with a view Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Ambassador Suite Ocean View Room Type: Suite Room Size: 118 m² 1 King bed(s) Bed	Internet Internet facilities Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap General Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Outdoors Terrace, Balcony, Outdoor dining area Living Area Sitting area, Desk, Sofa View View, Sea view, Pool view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Coffee machine, Dining table, Dryer Accessibility Entire unit wheelchair accessible, Entire unit located on ground floor Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack Pool and Spa Pool towels Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Ambassador Two Bedroom Family Suite Ocean View Room Type: Family Room Size: 236 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Internet Internet facilities Food & Drink Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne Bathroom Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Additional bathroom, Private bathroom, Conditioner, Body soap General Interconnecting room(s) available, Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning Media & Technology Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Sitting area, Desk, Sofa View View, Sea view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Wine glasses, Dining table, Coffee machine, High chair, Dryer Outdoors Terrace, Outdoor dining area Room Amenities Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack Pool and Spa Pool towels Safety features Air purifiers Exclusive services Concierge services, Free gym access Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer

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Grand Velas Riviera Maya - All Inclusive | Resort in Playa del Carmen

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Resort in Villa Juarez, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Accessibility

Room Amenities

Pool and Spa

Safety features

Exclusive services

Physical distancing

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Bedroom

Kitchen

Outdoors

Room Amenities

Pool and Spa

Safety features

Exclusive services

Physical distancing

Cleanliness & disinfection

Internet

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Bedroom

Kitchen

Outdoors

Room Amenities

Pool and Spa

Safety features

Exclusive services

Physical distancing

Cleanliness & disinfection

Internet

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Living Area

View

Bedroom

Kitchen

Room Amenities

Pool and Spa

Safety features

Exclusive services

Physical distancing

Cleanliness & disinfection

Internet

Food & Drink

Bathroom