HM Playa del Carmen | Hotel in Playa del Carmen

| 9.0 (1002 Reviews) |  1 Bathroom
Gonzalo Guerrero Hotel | HM Playa del Carmen

Hotel in Gonzalo Guerrero, Playa del Carmen

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Balcony/Terrace
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 11:00 am minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! up to 2 children 6 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately mxn 300 for adults and mxn 150 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sarah
Mar 16, 2026 05:05:55 PM
Review Score:   10
Summary: We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
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FAQ's

Is this HM Playa del Carmen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at HM Playa del Carmen?

Check-in time for HM Playa del Carmen starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the HM Playa del Carmen have a swimming pool?

Yes, this HM Playa del Carmen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in HM Playa del Carmen?

Best-rates for the HM Playa del Carmen starts from $98 per night with includes Kitchen, Parking, Bedding/Linens, Restaurant, Child Friendly, Internet, Laundry, Pool, TV, Fireplace/Heating, Guest Services, Breakfast, Designated Smoking Area, Wellness Facilities, Bar, Toiletries, Air Conditioner, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is HM Playa del Carmen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the HM Playa del Carmen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the HM Playa del Carmen has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the HM Playa del Carmen?

Based on the information reported by the owner or manager, the HM Playa del Carmen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for HM Playa del Carmen?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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