Holiday Inn Express & Suites - Playa del Carmen by IHG | Hotel in Playa del Carmen

| 8.7 (1362 Reviews) |  8 Bathrooms  26 Guests
Downtown Hotel | Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen, Holiday Inn Express & Suites - Playa del Carmen has an outdoor swimming pool, fitness center and free WiFi. The property is close to several noted attractions, around less than 0.6 mi from Kool Beach Club and around a 2-minute walk from Quinta Alegria Shopping Mall. The property is on downtown. At the hotel, each room includes a desk and a flat-screen TV. Rooms are complete with a private bathroom, while some units also offer a balcony. All rooms will provide guests with a microwave and mini-bar. Continental breakfast option is available daily at the accommodations. Guests can make use of the business center to work or head for a sightseeing trip organized by the tour desk. Languages spoken at the reception include English and Spanish. ADO International Bus Station is 1.4 mi from Holiday Inn Express & Suites - Playa del Carmen, while Playa del Carmen Maritime Terminal is 1.7 mi from the property. Cozumel International Airport is 21 mi away.

Holiday Inn Express & Suites - Playa del Carmen by IHG is located in Playa del Carmen.

This 93 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Ocean View, Oceanfront, and several others. This is a 3 star rated property and has over 1362 reviews with the average score of 8.7 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 93 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Holiday Inn Express & Suites - Playa del Carmen by IHG in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Holiday Inn Express & Suites - Playa del Carmen by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Business Services
Wellness Facilities
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Snack bar
Parking
  • Parking garage
  • Parking on site
  • Parking
  • Private Parking
  • Accessible parking
  • Free parking
Accessibility
  • Wheelchair accessible
  • Lowered sink
  • Visual aids (Braille)
Activities
  • Fitness
General
  • Elevator
  • Air conditioning
  • Family rooms
  • Hypoallergenic room available
  • Safe
  • Soundproof rooms
  • Smoke-free property
  • Facilities for disabled guests
  • Designated smoking area
  • Wifi in all areas
  • Non-smoking rooms
Guest Services
  • Baggage storage
  • Suit press
  • Shared lounge/TV area
  • Business center
  • 24-hour front desk
  • Tour desk
  • Ironing service
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Daily housekeeping
  • Laundry
  • Dry cleaning
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor pool
  • Outdoor pool (year-round)
  • Outdoor furniture
Security/Safety
  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Beach chairs/Loungers
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 008-007-007870/2025

Reviews

Value for money:
8.44
Location:
9.43
Staff:
8.64
Facilities:
8.53
Comfort:
8.87
Cleanliness:
8.87
Carly
May 24, 2026 07:00:00 AM
Review Score:   10
Italy
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Great location, spacious rooms, clean, nice facilities
Summary: Staff and hospitality are 10/10, perfect location, large rooms
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Desk

Bedroom

Alarm clock, Linens, Wardrobe or closet, Extra long beds (> 6.5 ft), Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Balcony
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Standard King Room with Balcony

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Desk

Bedroom

Alarm clock, Linens, Wardrobe or closet, Extra long beds (> 6.5 ft), Childrens' cribs

View

City view, View

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Desk

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard Room with Two Queen Beds
Room Type: Double
Room Size: 31 m2
2 Queen bed(s) Bed
Standard Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
King Suite
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed
1 Sofa bed Bed
King Suite

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Sofa, Sitting area, Desk

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Sofa bed, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Queen Suite with Two Queen Beds
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
2 Queen bed(s) Bed
Queen Suite with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Interconnecting room(s) available, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Sofa, Desk

View

View

Bedroom

Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Sofa bed, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard King Room - Mobility Accessible
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Walk-in shower, Toilet

General

Iron, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Desk

Bedroom

Alarm clock, Linens, Wardrobe or closet, Extra long beds (> 6.5 ft), Childrens' cribs

Accessibility

Roll-in shower, Upper floors accessible by elevator, Emergency cord in bathroom, Shower chair, Lower sink, Accessible by elevator, Entire unit wheelchair accessible, Adapted bath

Room amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation
King Suite with Balcony
Room Type: Suite
Room Size: 31 m2
1 King bed(s) Bed
1 Sofa bed Bed
King Suite with Balcony

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Free toiletries, Towels/Sheets (extra fee), Shower, Conditioner, Private bathroom, Toilet paper, Shampoo, Body soap, Towels, Toilet

General

Iron, Interconnecting room(s) available, Air conditioning, Soundproof, Tile/Marble floor, Safe, Trash cans, Smoke Alarm, Laptop safe, Key card access, Carbon monoxide detector, Hypoallergenic, Ironing facilities

Media & Technology

Telephone, TV, Cable channels, Satellite channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture

Kitchen

Coffee machine, Dryer, Refrigerator, Microwave

Living Area

Sofa, Sitting area, Desk

Bedroom

Alarm clock, Linens, Wardrobe or closet, Extra long beds (> 6.5 ft), Childrens' cribs

View

City view, View

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Hypoallergenic pillow, Sofa bed, Clothes rack, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Downtown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $76 per night with includes Designated Smoking Area, Security/Safety, Business Services, Laundry, Air Conditioner, Parking, TV, Child Friendly, Internet, Kitchen, Pool, View, Balcony/Terrace, Entertainment, Wheelchair Accessible, Ocean View, Oceanfront, Accessibility, Wellness Facilities, Guest Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD76
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