Holiday Inn & Suites Richmond West End | Hotel in Richmond

| 8.8 (647 Reviews) |  1 Bathroom
Henrico Hotel | Holiday Inn & Suites Richmond West End

Hotel in Henrico, Richmond

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
Holiday Inn & Suites Richmond West End offers 141 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 6:00 am minimum check-in age: 21
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 18 years old and younger stay free when using existing bedding. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately usd 10.00 to 14.00 for adults, and usd 7.00 to 7.00 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (choice) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Lisa
Aug 27, 2026 01:10:30 AM
Review Score:   10
Summary: Exceptional staff! Everyone we interacted with performed as though they genuinely wanted to make us happy and experience a pleasant stay, I felt like these people should be working at a fancy five star hotel. The room was modest, probably the smallest bathroom I’ve ever had but everything was spotless, fresh. The furniture was in good shape and actually practical. A minor imperfection in the bathroom baseboard…behind the door, the only nit-picky thing I could notice. There was a small “restaurant” on the main floor. It’s set up like a lunch counter with a few extra tables around, again it was clean and in good repair and the staff treated us like it was a fine dining establishment, not the Kristy Kraft. The menu is short and simple, we had the burgers and the servings were generous, cooked to our preferences and most importantly, they were great! Loved being able to get a good basic dinner with pleasant people after a long day moving my kid into UVA. Would definitely stay here again, totally lucked out with this random hotels.com last minute pick!
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Henrico hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Henrico hotel starts from $117 per night with includes Wellness Facilities, Restaurant, Toiletries, Child Friendly, Internet, Air Conditioner, TV, Accessibility, Security/Safety, Kitchen, Laundry, Bedding/Linens, Guest Services, Breakfast, Business Services, Parking, Pool, Wheelchair Accessible, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Henrico hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Henrico hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.