Is this Downtown hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $144 per night with includes Toiletries, Pet Friendly, Ocean View, Security/Safety, Business Services, Wellness Facilities, Fireplace/Heating, Bar, Guest Services, Breakfast, Internet, Air Conditioner, View, Wheelchair Accessible, Accessibility, Child Friendly, Parking, Pool, Designated Smoking Area, Entertainment, Laundry, Balcony/Terrace, Oceanfront, Restaurant, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Indigo Playa del Carmen by IHG | Hotel in Playa del Carmen

Name: Hotel Indigo Playa del Carmen by IHG
Address: Downtown, Playa del Carmen, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $144 per night
Rating: 8.7

8.7 (32 Reviews) | Pet Friendly 11 Bathrooms 28 Guests

Downtown Hotel | Hotel Indigo Playa del Carmen by IHG

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen, a 5-minute walk from Playa del Carmen Beach, Hotel Indigo Playa del Carmen by IHG has accommodations with an outdoor swimming pool, private parking, a fitness center and a restaurant. Located around a 18-minute walk from Playa del Carmen Maritime Terminal, the hotel with free WiFi is also 1.4 miles away from Church of Guadalupe. The property is 500 yards from the city center and a 15-minute walk from ADO International Bus Station. The rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Rooms contain a coffee machine, while certain rooms are equipped with a terrace and others also feature city views. All guest rooms will provide guests with a fridge. An à la carte, American or vegetarian breakfast is served at the property. There's an in-house bar and guests can also use the business area. Speaking both English and Spanish, staff at the reception can help you plan your stay. Xel Ha is 30 miles from Hotel Indigo Playa del Carmen by IHG, while Kantenah Bay is 21 miles from the property. Cozumel International Airport is 22 miles away.

Hotel Indigo Playa del Carmen by IHG is located in Playa del Carmen.

This 69 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, View, Wheelchair Accessible, and several others. This is a good star rated property and has over 32 reviews with the average score of 8.7 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 69 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Indigo Playa del Carmen by IHG in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Indigo Playa del Carmen by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Breakfast

Coffee house on site

Wine/Champagne

Restaurant

Snack bar

Parking

Parking on site

Parking

Accessible parking

Private Parking

Accessibility

Lowered sink

Visual aids (tactile signs)

Visual aids (Braille)

Auditory guidance

Bathroom emergency cord

Toilet with grab rails

Wheelchair accessible

Raised toilet

Activities

Fitness

Fitness center

Happy hour

General

Elevator

Non-smoking rooms

Facilities for disabled guests

Safe

Pet friendly

Heating

Hypoallergenic room available

Designated smoking area

Smoke-free property

Air conditioning

Family rooms

Guest Services

Pet basket

Baggage storage

Dry cleaning

Fax/Photocopying

Business center

Valet parking

Packed lunches

Suit press

Pet bowls

24-hour front desk

Daily housekeeping

Meeting/Banquet facilities

Ironing service

Laundry

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool (year-round)

Outdoor pool

Sun deck

Outdoor furniture

Security/Safety

Fire extinguishers

24-hour security

Smoke alarms

CCTV in common areas

Key card access

CCTV outside property

Security alarm

Linens, towels, and laundry washed in accordance with local authority guidelines

Property cleaned by professional cleaning companies

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Breakfast to-go containers

First aid kits available

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Cashless payment available

Spa

Swimming pool

Heated pool

Pool with view

Infinity pool

Rooftop pool

Beach chairs/Loungers

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Special conditions

Payment Policy

Credit card required

Pet Policy

Pets are allowed and charges may apply.

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Suppawan

Feb 12, 2026 08:00:00 AM

Review Score: 8

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: New and clean. Large room with comfortable bed.

Negative: The shower door seems to have improper design. Water always came out after finish showering. Outside area near to door a fully wet.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard King Room Room Type: Double Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds Room Type: Family Room Size: 39 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Sofa bed, Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard King Room with Balcony Room Type: Double Room Size: 35 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard Room Room Type: Double Room Size: 32 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard King Room with Ocean View Room Type: Double Room Size: 32 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View Sea view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard King Room with Balcony and Ocean View Room Type: Double Room Size: 35 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View Sea view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium Queen Room with Two Queen Beds and Terrace Room Type: Quad Room Size: 45 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Interconnecting room(s) available, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock Outdoors Terrace Accessibility Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium King Room with Balcony Room Type: Triple Room Size: 39 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Sofa bed, Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium Corner King Room with Balcony Room Type: Double Room Size: 39 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium Corner King Room with Ocean View Room Type: Double Room Size: 39 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Conditioner, Hairdryer, Shower, Free toiletries, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Outdoors Balcony Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View Sea view Accessibility Upper floors accessible by elevator, Accessible by elevator Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation
Premium King Room with Terrace - Communications Accessible Room Type: Double Room Size: 45 m²	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shampoo, Walk-in shower, Hairdryer, Shower, Free toiletries, Conditioner, Toilet, Towels, Body soap General Carbon monoxide detector, Safe, Interconnecting room(s) available, Key card access, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Laptop safe Media & Technology Satellite channels, Flat-screen TV, Telephone Services Wake-up service/Alarm clock, Wake-up service Kitchen Refrigerator, Coffee machine Living Area Desk, Sitting area, Sofa Bedroom Wardrobe or closet, Childrens' cribs, Linens, Alarm clock View City view Outdoors Terrace Accessibility Hearing accessible, Entire unit wheelchair accessible, Lower sink, Adapted bath, Entire unit located on ground floor, Toilet with grab rails, Accessible by elevator, Upper floors accessible by elevator, Raised toilet Room amenities Socket near the bed, Clothes rack Physical distancing Single-room AC for guest accommodation

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9.6 (11 Reviews)

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Hotel Indigo Playa del Carmen by IHG | Hotel in Playa del Carmen

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Hotel in Downtown, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Kitchen

Living Area

Bedroom

View

Accessibility

Room amenities

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Services

Kitchen

Living Area

Bedroom

Accessibility

Room amenities

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Kitchen

Living Area

Bedroom

View

Accessibility

Room amenities

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Services

Kitchen

Living Area

Bedroom

View

Accessibility

Room amenities

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Services

Kitchen

Living Area

Bedroom

View

Accessibility

Room amenities

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

Kitchen

Living Area

Bedroom

View