Kimpton El Castelar Polanco by IHG | Hotel in Mexico City
Hotel in Polanquito, Mexico City
An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas, a free airport shuttle, and a free manager's reception are also provided. Other amenities include a bar/lounge, a rooftop terrace, and coffee/tea in a common area.
Kimpton El Castelar Polanco by IHG offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated accommodations include dining tables. Select Comfort beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.
This Mexico City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include printers and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
A health club, complimentary bicycles, and in-room fitness are featured at the hotel. Other recreational amenities include an outdoor pool.
Children under 18 years old are not allowed in the swimming pool without adult supervision.
Amenities
Facility Overview
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Bidet
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Toilet paper
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Soap
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Bathrobes
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Towels
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Shampoo
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Free toiletries
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Hair dryer
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Private bathroom
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Blackout drapes/curtains
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Premium bedding
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Down comforter
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Select Comfort bed
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Bed sheets
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Free cribs/infant beds
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Air conditioning
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Other workout equipment
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Laptop-compatible safe
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Free local calls
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Laptop-friendly workspace
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Local maps
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Turndown service
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Slippers
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Window screens
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Electrical adapters/chargers
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Guidebooks/recommendations
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Iron/ironing board (on request)
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Printer
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Mobile key entry
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Soundproofing
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Phone
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Recycling
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Individually decorated
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Free international calls
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Restaurant dining guide
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In-room massage
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Free daily reception
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Coffee/tea in common area(s)
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1 bar
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1 restaurant
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Room service available
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Local cuisine breakfast available for a fee daily 6:30 AM–11:00 AM: MXN 500-800 for adults and MXN 500-500 for children
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Champagne service
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Espresso maker
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Minibar
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Local meal delivery service
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Dining table
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Free bottled water
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In-room dining only
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No onsite parking available
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Free 24-hour roundtrip airport shuttle
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Airport shuttle on request
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Tile flooring in public areas
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Visual alarms in hallways
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Elevator door width (inches): 35
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Stair-free path to entrance
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Elevator
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Wheelchair accessible (may have limitations)
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Tile flooring in room
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Braille signage
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Wheelchair-accessible concierge desk
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Wheelchairs available on site
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In-room accessibility
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Theme parks
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Zoo
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Health/beauty spa
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Casino
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Health club
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Free bicycle rentals
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Spa services
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Outdoor pool
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Cable channels
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Pay movies
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55-inch Smart TV
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Premium channels
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Elevator
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English
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Spanish
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Renovated entire property - April 2026
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Locally-owned & organized tours & activities
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Reusable tableware only
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At least 80% lighting from LEDs
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Romance packages available
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No plastic water bottles
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At least 80% of food locally-sourced
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Smoke-free property
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Reusable cups only
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At least 80% organic food
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Soundproofed rooms
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Outdoor pool
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Children's books
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Art supplies
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Free cribs/infant beds
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Dining table
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Concierge services
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Daily housekeeping
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Dry cleaning service
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24-hour front desk
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Porter/bellhop
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Turndown service
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Tour/ticket assistance
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Luggage storage
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In-room WiFi speed: 25+ Mbps
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Available in all rooms: Free WiFi
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Available in some public areas: Free WiFi
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Outdoor furniture
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Rooftop terrace
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Free pool cabanas
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Pool umbrellas
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Facials
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Massage - sports
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Massage - deep-tissue
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Massage - Swedish
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds mobile payment options include: google pay and apple pay onsite parties or group events are strictly prohibited property registration number mh2018-07-12pv00245942 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.
Room Arrangement
| Room Info | Facilities |
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Premium Room, 1 King Bed, Balcony
Room Size:
782 square feet m2
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GeneralPing - 22, Shower only, Rainfall showerhead, Bed count minimum 1, Square feet - 782, Bed count maximum 1, Square meters - 72.65, Furnished balcony |
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Suite, 1 Bedroom, Terrace
Room Size:
521 square feet m2
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GeneralSquare meters - 48.41, Separate bathtub and shower, Ping - 15, Rainfall showerhead, Square feet - 521, Bed count minimum 1, Bed count maximum 1, Furnished balcony |
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Premium Room, 1 King Bed, Terrace
Room Size:
517 square feet m2
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GeneralSquare feet - 517, Ping - 15, Square meters - 48.04, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, Furnished balcony |
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Room, 2 Queen Beds (Essential Atrium View)
Room Size:
324 square feet m2
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GeneralPing - 9, Square feet - 324, Square meters - 30.10, Shower only, Courtyard view, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2 |
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Premium Room
Room Size:
329 square feet m2
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GeneralPing - 9, Square meters - 30.54, Square feet - 329, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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Standard Room
Room Size:
329 square feet m2
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GeneralPing - 9, Square meters - 30.54, Square feet - 329, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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Premium Room, 1 King Bed, Balcony, Corner (Spa)
Room Size:
353 square feet m2
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GeneralSeparate bathtub and shower, Square meters - 32.82, Rainfall showerhead, Bed count minimum 1, Square feet - 353, Bed count maximum 1, City view, Furnished balcony, Ping - 10 |
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Premium Room, 1 King Bed (Spa)
Room Size:
406 square feet m2
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GeneralSquare meters - 37.70, Separate bathtub and shower, Square feet - 406, Ping - 11, Courtyard view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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Room, 1 King Bed (Essential)
Room Size:
329 square feet m2
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GeneralPing - 9, Square meters - 30.54, Square feet - 329, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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Suite, 1 Bedroom (Lincoln)
Room Size:
1119 square feet m2
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GeneralFurnished balcony or patio, Separate bathtub and shower, Square meters - 103.92, Square feet - 1119, Location - top floor, Rainfall showerhead, Bed count minimum 1, Ping - 31, Bed count maximum 1, City view |
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Room, 2 Queen Beds, Mobility Accessible (Essential)
Room Size:
357 square feet m2
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GeneralSquare meters - 33.18, Square feet - 357, Shower only, Courtyard view, Rainfall showerhead, Grab bar - near toilet, Bed count minimum 2, Ping - 10, Bed count maximum 2 |
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Premium Room, 1 King Bed, Terrace (Spa)
Room Size:
517 square feet m2
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GeneralFurnished balcony or patio, Square feet - 517, Separate bathtub and shower, Ping - 15, Square meters - 48.04, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view |
FAQ's
Is this property pet-friendly for guests?
Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.
Does the property have a swimming pool?
Yes, this Polanquito hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in property?
Best-rates for the Polanquito hotel starts from $548 per night with includes Wellness Facilities, Bar, Guest Services, Child Friendly, Kitchen, Wheelchair Accessible, Toiletries, Entertainment, Breakfast, Laundry, Balcony/Terrace, Accessibility, Transportation/Shuttle, Bedding/Linens, Spa, Internet, Air Conditioner, Pool, Restaurant, Pet Friendly, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is property a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the property wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Polanquito hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the property?
Based on the information reported by the owner or manager, the Polanquito hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for property?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
