Is this Mayan Water Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mayan Water Hotel have a swimming pool?

No, this Mayan Water Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mayan Water Hotel?

Best-rates for the Mayan Water Hotel starts from $90 per night with includes Air Conditioner, Designated Smoking Area, Bedding/Linens, Bar, Child Friendly, Restaurant, Guest Services, Entertainment, Hot Tub, Kitchen, TV, Accessibility, Sports/Activities, Wellness Facilities, Breakfast, Internet, Parking, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mayan Water Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mayan Water Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mayan Water Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mayan Water Hotel?

Based on the information reported by the owner or manager, the Mayan Water Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mayan Water Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mayan Water Hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mayan Water Hotel | Hotel in Playa del Carmen

| 8.4 (83 Reviews) | 1 Bathroom

Hotel in Maroma, Playa del Carmen

Lakefront hotel with a water park and a fitness center
A water park (surcharge), a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Mayan Water Hotel offers 12 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. 43-inch Smart televisions come with premium digital channels, first-run movies, and Netflix.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Designated Smoking Area

Balcony/Terrace

Accessibility

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Facility Overview

Bathrooms

Towels

Rainfall showerhead

Shower

Hair dryer

Bedroom

Air conditioning

Bed sheets

Ceiling fan

Window screens

Electrical adapters/chargers

Desk

Laptop-friendly workspace

Access via exterior corridors

Breakfast

1 bar

Cooked-to-order breakfast available for a fee daily 9:30 AM–noon: MXN 120-250 for adults and MXN 120-250 for children

1 restaurant and 1 coffee shop/cafe

Hosted evening meal available daily for a fee of MXN 200

Coffee/tea maker

Minibar

Espresso maker

Parking

Free secured self parking on site

Accessibility

Lever door handles

Tile flooring in room

Upper floors accessible by stairs only

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Braille signage

Activities

Theme parks

Billiards/pool table

Hot tub

Arcade/game room

Fitness center

Water skiing

Water park access (surcharge)

Entertainment

Streaming services

Premium channels

43-inch Smart TV

First-run movies

Digital channels

Netflix

General

Coworking space

Vending machine

Spanish

English

Romance packages available

Designated smoking areas

Guest Services

Snack bar/deli

Arcade/game room

Tour/ticket assistance

Daily housekeeping

Front desk (limited hours)

Water sports equipment

Concierge services

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Outdoors

Rooftop terrace

Outdoor furniture

Garden

Outdoor entertainment area

Deck or patio

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 9:30 pm minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 120 to 250 for adults, and mxn 120 to 250 for children pet deposit: mxn 2500 per stay pet fee: mxn 600 per pet, per night service animals are exempt from fees hosted evening meal: mxn 200 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 37 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 600 per pet, per night, plus a deposit of mxn 2500 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Ibis

Jun 20, 2025 10:46:54 PM

Review Score: 10

Summary: Very nice 👍

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room Room Size: 427 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Garden view, Ping - 12, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Basic Double Room, 2 Queen Beds Room Size: 427 square feet m² 2 Queen Beds	General Number of living rooms 0, Square meters - 40, Private bathroom, Number of bedrooms - 0, Square feet - 427, Ping - 12, Lake view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2