Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $759 per night with includes Pool, Accessibility, Business Services, Wellness Facilities, Bar, Air Conditioner, Guest Services, Security/Safety, Hot Tub, Internet, Balcony/Terrace, Ocean View, Transportation/Shuttle, Designated Smoking Area, Entertainment, Breakfast, Restaurant, View, Sports/Activities, Laundry, Parking, Child Friendly, TV, Wheelchair Accessible, Private Beach, Oceanfront, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cancun resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Moon Palace Cancun - All Inclusive | Resort in Cancún

| 8.1 (739 Reviews) | 15 Bathrooms 48 Guests

Cancun Resort | Moon Palace Cancun - All Inclusive

Resort in Cancun, Cancún

Located in Cancún, 9.3 mi from Cancun Underwater Museum, Moon Palace Cancun - All Inclusive features accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a garden, a shared lounge, as well as a terrace. The accommodations provides a 24-hour front desk, airport transfers, a kids' club and free WiFi. The resort will provide guests with air-conditioned rooms offering a desk, a coffee machine, a mini-bar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Moon Palace Cancun - All Inclusive the rooms include bed linen and towels. Guests at the accommodations can enjoy a continental or an American breakfast. At Moon Palace Cancun - All Inclusive you will find a restaurant serving American, Brazilian and Indian cuisine. Vegetarian, dairy-free and vegan options can also be requested. The resort offers a children's playground. You can play billiards, table tennis and mini-golf at this 5-star resort, and the area is popular for cycling. Moon Palace Cancun - All Inclusive features amenities such as an on-site business center, sauna and hot tub. Beto Avila Stadium is 14 mi from the accommodations, while Cancun Government Palace is 15 mi from the property. The nearest airport is Cancún International Airport, 6.8 mi from Moon Palace Cancun - All Inclusive.

Moon Palace Cancun - All Inclusive is located in Cancún.

This 2148 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, View, Sports/Activities, and several others. This is a 5 star rated property and has over 739 reviews with the average score of 8.1 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 2148 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Moon Palace Cancun - All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Moon Palace Cancun - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Special diet meals (on request)

Kid-friendly buffet

Wine/Champagne

Fruit

Breakfast in the room

Coffee house on site

Kids' meals

Snack bar

Parking

Free parking

Private Parking

Parking

Activities

Beachfront

Golf course (within 2 miles)

Tennis equipment

Personal trainer

Yoga classes

Fishing

Public Bath

Game room

Water sports facilities on site

Fitness center

Nightclub/DJ

Diving

Water park

Live sports events (broadcast)

Evening entertainment

Beach

Pool table

Hot tub/Jacuzzi

Steam room

Tennis court

Kids' club

Sauna

Live music/Performance

Mini golf

Cycling

Ping-pong

Playground

Locker rooms

Entertainment staff

Snorkeling

Private beach area

Entertainment

Outdoor play equipment for kids

Indoor play area

Board games/Puzzles

General

Facilities for disabled guests

Elevator

Family rooms

Chapel/Shrine

Non-smoking rooms

Designated smoking area

Air conditioning

Soundproof rooms

Safe

Convenience store on site

Guest Services

Lockers

Laundry

Currency exchange

Airport shuttle (additional charge)

Concierge

Shuttle service (additional charge)

Babysitting/Child services

Shared lounge/TV area

Hair/Beauty salon

Car rental

Baggage storage

Meeting/Banquet facilities

Room service

Dry cleaning

Airport shuttle

Ironing service

Daily housekeeping

Business center

Tour desk

ATM on site

Shuttle service

Suit press

Valet parking

24-hour front desk

Internet

Free Wifi

Internet

Wifi

Outdoors

Outdoor pool

Sun deck

Terrace

Picnic area

Outdoor pool (year-round)

Garden

Outdoor furniture

Security/Safety

Key card access

Fire extinguishers

24-hour security

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Food can be delivered to guest accommodation

Access to healthcare professionals

First aid kits available

Staff follow all safety protocols as directed by local authorities

Mobile app for room service

Spa

Pool bar

Kids' pool

Swimming pool

Beach umbrellas

Beach chairs/Loungers

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information, please note that shuttle service between sister properties of palace resort is not included, please note that the "lounge and relaxation area" spa package has an additional charge as does the "beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.75

Location:

8.11

Staff:

8.51

Facilities:

8.47

Comfort:

8.51

Cleanliness:

8.53

Hector

Aug 28, 2025 07:00:00 AM

Review Score: 9

Belgium

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Great staff, very friendly and accommodating to solve issues in no time.

Negative: The beach is totally contaminated with algae and impossible to use, no effective cleaning is performed. Very pushy approach to upgrade to a higher class hotel, they do this at several occasions and with different teams, and to the very end making you waste time at busy leaving period trying to sell you a membership. This approach is annoying and diminish the overall feeling about the property.

Summary: Ideal place to visit in family but no beach swimming

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Deluxe Ocean View - Kids & Teens Free Room Type: Double Room Size: 44 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Sea view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Honeymoon Suite - Kind Size Bed Room Type: Double Room Size: 44 m² 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Sea view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Deluxe Garden View - Kids & Teens Free Room Type: Suite Room Size: 44 m² 1 Sofa bed Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View Garden view, View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Family Suite Garden View - Kids & Teens Free Room Type: Family Room Size: 90 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View Garden view, View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels Internet Game console - Xbox One
Superior Junior Suite Golf Course - Kids & Teens Free Room Type: Suite Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Sofa, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View Inner courtyard view, View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Swim Up Suite Garden View - Kids & Teens Free Room Type: Suite Room Size: 44 m² 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Pool view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Governor One Bedroom Suite Ocean View - King Size Bed Room Type: Suite Room Size: 90 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Sofa, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Sea view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free Room Type: Suite Room Size: 212 m² 1 Sofa bed Bed 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Private bathroom, Slippers, Bathtub or shower, Shampoo, Hairdryer, Spa tub, Free toiletries, Bathrobe, Shower, Additional bathroom, Bathtub, Conditioner, Shower cap, Body soap, Toilet paper, Toothbrush, Toilet, Shared bathroom, Towels General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Sea view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free Room Type: Suite Room Size: 86 m² 1 Sofa bed Bed 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Sofa, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View Inner courtyard view, View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Deluxe Garden View Room Type: Suite Room Size: 44 m² 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Governor Suite Ocean Front Room Type: Suite Room Size: 33 m² 1 Sofa bed Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Sofa, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View View, Sea view Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels
Superior Deluxe Garden View - Get 3 Free Nights at Punta Cana Room Type: Suite Room Size: 90 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Towels, Toothbrush, Shower cap, Toilet, Spa tub General Tile/Marble floor, Trash cans, Key card access, Key access, Iron, Air conditioning, Safe, Smoke Alarm, Soundproof Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk, Dining area Bedroom Walk-in closet, Linens, Wardrobe or closet, Alarm clock View Garden view, View Kitchen Dining table, Wine glasses, Coffee machine Room Amenities Drying rack for clothing Pool and Spa Pool towels

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Moon Palace Cancun - All Inclusive | Resort in Cancún

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Resort in Cancun, Cancún

Amenities

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Food & Drink

Bathroom

General

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Bedroom

View

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Outdoors

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Pool and Spa

Food & Drink

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Pool and Spa

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Bathroom

General

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View

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Pool and Spa

Food & Drink

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