Is this Zona Hotelera hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zona Hotelera hotel have a swimming pool?

Yes, this Zona Hotelera hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera hotel?

Best-rates for the Zona Hotelera hotel starts from $591 per night with includes Bedding/Linens, Spa, Breakfast, Internet, Balcony/Terrace, Designated Smoking Area, Business Services, Bar, Guest Services, Pool, Parking, View, Wellness Facilities, Eco Friendly, Air Conditioner, Restaurant, Entertainment, Child Friendly, Laundry, Ocean View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera hotel?

Based on the information reported by the owner or manager, the Zona Hotelera hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Papaya Playa Project, Tulum, a Member of Design Hotels | Hotel in Tulum

| 8.0 (371 Reviews) | 1 Bathroom

Zona Hotelera Hotel | Papaya Playa Project, Tulum, a Member of Design Hotels

Hotel in Zona Hotelera, Tulum

Family-friendly hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at Papaya Playa Project, Tulum, a Member of Design Hotels's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Eco Friendly

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Private bathroom

Hair dryer

Eco-friendly toiletries

Towels

Shower

Rainfall showerhead

Bedroom

Ceiling fan

Air conditioning

Bed sheets

Individually furnished

Composting

Recycling

Individually decorated

Safe

Eco-friendly cleaning products used

Breakfast

1 beach bar and 1 bar

Room service available

Free local cuisine breakfast available daily 7:00 AM–noon

1 restaurant and 1 coffee shop/cafe

Parking

Extended parking on site

24-hour roundtrip airport shuttle (surcharge)

Height restrictions apply for onsite parking

Free secured, uncovered self parking on site

Airport shuttle on request

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

1 stairs to reach property

Upper floors accessible by stairs only

Accessible airport shuttle

This property does not have elevators

Activities

Golfing

Health/beauty spa

Theme parks

Surfing/body boarding

Golf lessons

Scooter/moped rentals

Kayaking

Hiking/biking trails

Ecotours

Snorkeling

Windsurfing

Beach volleyball

Free beach club

Bicycle rentals

Yoga classes

Nightclub

Evening entertainment

Full-service spa

Beach yoga

2 outdoor pools

General

Meeting rooms

Banquet hall

German

English

French

Italian

Spanish

Beach towels

Designated smoking areas

Guest Services

In-room child care (surcharge)

Laundry facilities

2 outdoor pools

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Garden

Free beach cabanas

Beach umbrellas

Terrace

Private beachfront location

Outdoor furniture

Spa

Spa open daily

Massage - Swedish

Couples treatment room(s)

Massage - on the beach

Massage - deep-tissue

3 treatment rooms

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 180 per vehicle (one-way, maximum occupancy 3) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old noise-free guestrooms cannot be guaranteed property registration number 009-007-001572/2025 safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property uses eco-friendly cleaning products

Reviews

Leidys

Sep 30, 2025 06:44:29 AM

Review Score: 10

Summary: Amazing

See All Reviews

Room Arrangement

Room Info	Facilities
Room, Ocean View (Casita) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Room (Casa Palma) Room Size: m² 4 King Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Room (Casa Coco) Room Size: m² 5 King Beds	General Number of living rooms 0, Bed count minimum 5, Number of bedrooms - 0, Bed count maximum 5
Room (Casa Arena) Room Size: m² 4 King Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Loft, Private Pool, Ocean View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Private pool, Number of bathrooms - 1
Room, Private Pool, Ocean View (Casita, Ground Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, Private Pool (Casita Jungle, Ground Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, Private Pool, Ocean View (Casita, Rooftop Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, Private Pool (Casita Jungle, Rooftop Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Private pool, Number of bathrooms - 1
Room (Casa Palapa) Room Size: m² 5 King Beds	General Bed count minimum 5, Bed count maximum 5, Number of bathrooms - 1
Room (Casa Viento) Room Size: m² 5 King Beds and Double Bed	General Bed count minimum 5, Bed count maximum 5, Number of bathrooms - 1