Is this Puerto Juarez resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Juarez resort?

Check-in time for Puerto Juarez resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Juarez resort have a swimming pool?

Yes, this Puerto Juarez resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Juarez resort?

Best-rates for the Puerto Juarez resort starts from $503 per night with includes Wellness Facilities, Air Conditioner, Parking, TV, View, Wheelchair Accessible, Ocean View, Sports/Activities, Toiletries, Guest Services, Business Services, Bedding/Linens, Entertainment, Child Friendly, Hot Tub, Laundry, Pool, Balcony/Terrace, Accessibility, Security/Safety, Spa, Bar, Other, Restaurant, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Juarez resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Juarez resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Juarez resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Juarez resort?

Based on the information reported by the owner or manager, the Puerto Juarez resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Juarez resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Juarez resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive | Resort in Playa del Carmen

| 8.8 (1002 Reviews) | 1 Bathroom

Puerto Juarez Resort | Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Resort in Puerto Juarez, Playa del Carmen

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Other

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Laundry

Policies

Check-in

An early check-in fee will be charged check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome.

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

David

Aug 15, 2025 09:52:53 PM

Review Score: 6

Summary: We took 5 rooms for a large family vacation The food on the family side was cheap and became a joke amount the 18 of us. Absolutely the worst you can imagine. The rooms were nicely laid out. Very pretty. The maid service excellent. The room service a total mess with poor food and slow service. Additionally the person taking orders couldn’t speak basic English I definitely won’t stay again Last year we all went to Royalton splash in Cancun and there is no comparison. It was excellent

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