Riviera Maya Suites | Hotel in Playa del Carmen

| 9.4 (540 Reviews) |  1 Bathroom
Gonzalo Guerrero Hotel | Riviera Maya Suites

Hotel in Gonzalo Guerrero, Playa del Carmen

Along with a marina, this hotel has an outdoor pool and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services, and tour/ticket assistance are onsite.
Riviera Maya Suites offers 30 air-conditioned accommodations with all-in-one washer/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.


An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Hair dryer
  • Towels
  • Shower
  • Shampoo
  • Soap
  • Free toiletries
Bedroom
  • Ceiling fan
  • Air conditioning
  • Bed sheets
  • Individually furnished
  • Local maps
  • Laundry detergent
  • All-in-one washer and dryer
  • Guidebooks/recommendations
  • Iron/ironing board
  • Window screens
  • Turndown service
  • Individually decorated
  • Safe
Parking
  • Onsite parking options include a carport
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • This property does not have elevators
Activities
  • Health/beauty spa
  • Hiking/biking trails
  • Kayaking
  • Snorkeling
  • Fishing
  • Sailing
  • Surfing/body boarding
  • Theme parks
  • Golfing
  • Boat tours
  • Scooter/moped rentals
  • Fitness center access
  • Skydiving
  • Golf lessons
  • Beach access
  • Windsurfing
  • Scuba diving
  • Children's pool
  • Ecotours
  • Outdoor pool
Entertainment
  • Digital channels
  • 40-inch flat-screen TV
General
  • Front-desk safe
  • English
  • Spanish
  • German
  • Beach towels
  • Mosquito nets
Guest Services
  • All-in-one washer and dryer
  • Outdoor pool
  • Children's pool
  • Highchair
  • Baby bath
  • Porter/bellhop
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services
  • Turndown service
  • Concierge services
  • Front desk (limited hours)
  • Daily housekeeping
  • Multilingual staff
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Marina onsite
  • Garden
  • BBQ grill(s)
  • Rooftop terrace
  • Pool sun loungers
  • Beach umbrellas

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 3:00 am minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for mxn 600.0 per night.
Payment Policy
Airport shuttle fee: mxn 2800 per vehicle (roundtrip) pet fee: mxn 500 per accommodation (varies based on length of stay) service animals are exempt from fees rollaway bed fee: mxn 600.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 33 lbs per pet) pets allowed for an extra charge of mxn 500 per accommodation (varies based on length of stay) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

Saul
Apr 7, 2026 04:53:42 AM
Review Score:   10
Summary: Sweet hotel, perfectly located.
See All Reviews

Room Arrangement

Room Info Facilities
Basic Triple Room, Non Smoking, Air conditioning
Room Size: m2
2 Queen Beds
Basic Triple Room, Non Smoking, Air conditioning

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Mini-fridge, Private bathroom, Number of bedrooms - 1, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Riviera 3 bedrooms garden view
Room Size: 1938 square feet m2
5 King Bed, Double Beds and Twin Beds
Riviera 3 bedrooms garden view

General

Square feet - 1938, Rollaway/extra beds (surcharge), Bed count minimum 5, Square meters - 180, Microwave, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Ping - 54, Washer/dryer, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Separate sitting area, Bed count maximum 5, Refrigerator, Furnished balcony
Basic Double Room, 1 Double Bed
Room Size: 215 square feet m2
1 Double Bed
Basic Double Room, 1 Double Bed

General

Rollaway/extra beds (surcharge), Square feet - 215, Minibar, Ping - 6, Pets not allowed, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Square meters - 20, Mini-fridge, Private bathroom, Garden view, Bed count minimum 1, Bed count maximum 1
Garden Villa
Room Size: 1938 square feet m2
6 King Beds, Twin Beds and Double Beds
Garden Villa

General

Square feet - 1938, Rollaway/extra beds (surcharge), Bed count minimum 6, Square meters - 180, Dishwasher, Microwave, Stovetop, Pets not allowed, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Washer/dryer, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Separate sitting area, Ping - 54.46, Bed count maximum 6, Refrigerator, Furnished balcony
Classic Double Room, Garden View
Room Size: m2
1 King Bed
Classic Double Room, Garden View

General

Number of living rooms 0, Mini-fridge, Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Garden view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Riviera 2 bedrooms garden view
Room Size: 1615 square feet m2
3 Double Beds and King Bed
Riviera 2 bedrooms garden view

General

Square meters - 150, Microwave, Ping - 45, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Separate dining area, Washer/dryer, Cookware, dishware, and utensils, Private bathroom, Kitchen, No rollaway/extra beds, No cribs (infant beds), Garden view, Cleaning supplies, Separate sitting area, Square feet - 1615, Refrigerator, Bed count maximum 3, Furnished balcony, Bed count minimum 3
Bungalow 1 King Bed, Kitchen
Room Size: 914 square feet m2
1 King Bed
Bungalow 1 King Bed, Kitchen

General

Rollaway/extra beds (surcharge), Square feet - 914, Ping - 25.69, Microwave, Stovetop, Pets not allowed, Blender, Extra bed count 2, Free cribs/infant beds, Square meters - 85, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Day bed, Refrigerator, Bed count minimum 1, Bed count maximum 1, Furnished balcony
Bungalow, 2 Double Beds, Kitchen
Room Size: 861 square feet m2
2 Double Beds
Bungalow, 2 Double Beds, Kitchen

General

Rollaway/extra beds (surcharge), Stovetop, Pets not allowed, Ping - 24, Square feet - 861, Blender, Extra bed count 2, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Square meters - 80, Garden view, Cleaning supplies, Day bed, Refrigerator, Access via exterior corridors, Bed count minimum 2, Furnished balcony, Bed count maximum 2

FAQ's

Is this Riviera Maya Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Riviera Maya Suites?

Check-in time for Riviera Maya Suites starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Riviera Maya Suites have a swimming pool?

Yes, this Riviera Maya Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Riviera Maya Suites?

Best-rates for the Riviera Maya Suites starts from $96 per night with includes Parking, View, Wheelchair Accessible, Accessibility, Wellness Facilities, Laundry, TV, Balcony/Terrace, Bedding/Linens, Toiletries, Child Friendly, Ocean View, Barbecue/Outdoor Cooking, Air Conditioner, Pool, Guest Services, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Riviera Maya Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Riviera Maya Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Riviera Maya Suites is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Riviera Maya Suites?

Based on the information reported by the owner or manager, the Riviera Maya Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Riviera Maya Suites?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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