Is this Riviera Maya Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Riviera Maya Suites?

Check-in time for Riviera Maya Suites starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Riviera Maya Suites have a swimming pool?

Yes, this Riviera Maya Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Riviera Maya Suites?

Best-rates for the Riviera Maya Suites starts from $249 per night with includes TV, Balcony/Terrace, Accessibility, Internet, Air Conditioner, Parking, Bedding/Linens, Wellness Facilities, Barbecue/Outdoor Cooking, View, Wheelchair Accessible, Ocean View, Toiletries, Laundry, Pool, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Riviera Maya Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Riviera Maya Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Riviera Maya Suites is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Riviera Maya Suites?

Based on the information reported by the owner or manager, the Riviera Maya Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Riviera Maya Suites?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Riviera Maya Suites | Hotel in Playa del Carmen

| 9.4 (469 Reviews) | 1 Bathroom

Gonzalo Guerrero Hotel | Riviera Maya Suites

Hotel in Gonzalo Guerrero, Playa del Carmen

Family-friendly hotel with a marina, steps from Quinta Avenida
Along with a marina, this hotel has an outdoor pool and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services, and tour/ticket assistance are onsite.
Riviera Maya Suites offers 30 air-conditioned accommodations with all-in-one washer/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Shower

Hair dryer

Free toiletries

Toilet paper

Towels

Soap

Bedroom

Air conditioning

Ceiling fan

Bed sheets

Premium bedding

Hypo-allergenic bedding

Safe

Guidebooks/recommendations

Window screens

Individually furnished

Iron/ironing board

Laptop-friendly workspace

Local maps

Individually decorated

All-in-one washer and dryer

Turndown service

Laundry detergent

Parking

Onsite parking options include a carport

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Airport shuttle on request

Accessibility

Tile flooring in room

Elevator

Handrails in hallways

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Handrails in stairways

Activities

Kayaking

Theme parks

Surfing/body boarding

Golfing

Fitness center access

Snorkeling

Windsurfing

Boat tours

Health/beauty spa

Hiking/biking trails

Scuba diving

Sailing

Fishing

Skydiving

Golf lessons

Beach access

Scooter/moped rentals

Ecotours

Outdoor pool

Children's pool

Entertainment

40-inch flat-screen TV

Digital channels

General

Front-desk safe

Elevator

English

German

Spanish

Beach towels

Mosquito nets

Guest Services

Children's pool

Highchair

Outdoor pool

All-in-one washer and dryer

Baby bath

Porter/bellhop

Tour/ticket assistance

Front desk (limited hours)

Daily housekeeping

Luggage storage

Wedding services

Concierge services

Turndown service

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Outdoors

Beach umbrellas

Marina onsite

BBQ grill(s)

Rooftop terrace

Garden

Pool sun loungers

Furnished balcony

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 3:00 am minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for mxn 600.0 per night.

Payment Policy

Airport shuttle fee: mxn 2800 per vehicle (roundtrip) pet fee: mxn 500 per accommodation (varies based on length of stay) service animals are exempt from fees rollaway bed fee: mxn 600.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) pets allowed for an extra charge of mxn 500 per accommodation (varies based on length of stay) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

Gerald

Jan 18, 2026 11:35:44 PM

Review Score: 8

Summary: although the hotel is dated it is kept clean Staff ae excekkant.great location ice pool but it was cold and hot tub was not very hot

See All Reviews

Room Arrangement

Room Info	Facilities
Palmar 3 bedroom Penthouse Room Size: 180 square feet m² 4 King Bed and Queen Beds	General Bed count minimum 4, Number of living rooms 0, Rollaway/extra beds (surcharge), Microwave, Square meters - 16, Stovetop, Pets not allowed, Number of bathrooms - 3, Wheelchair accessible, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Square feet - 180, Ping - 5.06, Cleaning supplies, Number of bedrooms - 3, Separate sitting area, Refrigerator, Bed count maximum 4, City view
Basic Double Room, 1 Double Bed Room Size: 215 square feet m² 1 Double Bed	General Rollaway/extra beds (surcharge), Square feet - 215, Minibar, Ping - 6, Pets not allowed, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Square meters - 20, Mini-fridge, Private bathroom, Garden view, Bed count minimum 1, Bed count maximum 1
Palmar 2 bedroom Penthouse garden view Room Size: 150 square feet m² 2 King Bed and Queen Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 2, Microwave, Stovetop, Pets not allowed, Square meters - 13, Wheelchair accessible, Blender, Extra bed count 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Square feet - 150, Garden view, Cleaning supplies, Separate sitting area, Ping - 4.22, Refrigerator, Bed count minimum 2, Bed count maximum 2
Garden Villa Room Size: 1938 square feet m² 6 King Beds, Twin Beds and Double Beds	General Square feet - 1938, Dishwasher, Stovetop, Blender, Extra bed count 1, Separate dining area, Washer/dryer, Kitchen, Garden view, Number of bedrooms - 4, Number of living rooms 0, Rollaway/extra beds (surcharge), Bed count minimum 6, Square meters - 180, Microwave, Pets not allowed, Number of bathrooms - 3, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Cleaning supplies, Separate sitting area, Ping - 54.46, Bed count maximum 6, Refrigerator, Furnished balcony
Riviera 2 bedrooms garden view Room Size: 1615 square feet m² 3 Double Beds and King Bed	General Square meters - 150, Number of bedrooms - 2, Ping - 45, Stovetop, Blender, Separate dining area, Washer/dryer, Kitchen, No rollaway/extra beds, Garden view, Bed count minimum 3, Number of living rooms 0, Microwave, Pets not allowed, Wheelchair accessible, Number of bathrooms - 2, Cookware, dishware, and utensils, Private bathroom, No cribs (infant beds), Cleaning supplies, Separate sitting area, Square feet - 1615, Refrigerator, Bed count maximum 3, Furnished balcony
Palmar 2 bedroom garden view Room Size: 1615 square feet m² 3 King Bed and Twin Beds	General Rollaway/extra beds (surcharge), Square meters - 150, Number of bedrooms - 2, Microwave, Ping - 45, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Separate sitting area, Square feet - 1615, Refrigerator, Bed count maximum 3, Bed count minimum 3
Bungalow, 2 Double Beds, Kitchen Room Size: 861 square feet m² 2 Double Beds	General Rollaway/extra beds (surcharge), Stovetop, Pets not allowed, Ping - 24, Square feet - 861, Blender, Extra bed count 2, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Square meters - 80, Garden view, Cleaning supplies, Day bed, Refrigerator, Access via exterior corridors, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Palmar 1 recámara vista al jardín Room Size: m² 1 King Bed	General Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 1, Garden view, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Riviera 3 bedrooms Penthouse Room Size: 1615 square feet m² 5 King Bed, Double Beds and Twin Beds	General Square meters - 150, Ping - 45.39, Stovetop, Blender, Extra bed count 1, Separate dining area, Washer/dryer, Kitchen, Number of bedrooms - 3, Number of living rooms 0, Rollaway/extra beds (surcharge), Bed count minimum 5, Microwave, Pets not allowed, Number of bathrooms - 3, Wheelchair accessible, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Cleaning supplies, Separate sitting area, Bed count maximum 5, Square feet - 1615, Refrigerator, Furnished balcony
Riviera 3 bedrooms garden view Room Size: 1938 square feet m² 5 King Bed, Double Beds and Twin Beds	General Square feet - 1938, Rollaway/extra beds (surcharge), Bed count minimum 5, Square meters - 180, Microwave, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Ping - 54, Washer/dryer, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Separate sitting area, Bed count maximum 5, Refrigerator, Furnished balcony
Riviera 2 bedrooms Penthouse Room Size: 1615 square feet m² 3 Double Beds and King Bed	General Square meters - 150, Number of bedrooms - 2, Ping - 45.39, Microwave, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Separate dining area, Free cribs/infant beds, Washer/dryer, Cookware, dishware, and utensils, Private bathroom, Kitchen, No rollaway/extra beds, Garden view, Cleaning supplies, Separate sitting area, Square feet - 1615, Refrigerator, Bed count maximum 3, Furnished balcony, Bed count minimum 3
Palmar 2 bedroom 5th Avenue Room Size: 1615 square feet m² 3 King Bed and Queen Beds	General Square meters - 150, Number of bedrooms - 2, Ping - 45.39, Dishwasher, Stovetop, Blender, Extra bed count 1, Separate dining area, Kitchen, Bed count minimum 3, Rollaway/extra beds (surcharge), Microwave, Pets not allowed, Wheelchair accessible, Number of living rooms 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Cleaning supplies, Separate sitting area, Square feet - 1615, Refrigerator, Bed count maximum 3, City view
Palmar 3 bedroom garden view Room Size: 1938 square feet m² 5 King Bed, Queen Bed, Twin Beds and Double Bed	General Square feet - 1938, Dishwasher, Stovetop, Blender, Extra bed count 1, Separate dining area, Kitchen, Garden view, Number of bedrooms - 3, Rollaway/extra beds (surcharge), Bed count minimum 5, Square meters - 180, Microwave, Pets not allowed, Number of bathrooms - 3, Wheelchair accessible, Number of living rooms 1, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Cleaning supplies, Separate sitting area, Ping - 54.46, Bed count maximum 5, Refrigerator
Palmar 2 bedroom Penthouse 5th Avenue Room Size: 1601.2 square feet m² 3 King Bed and Queen Beds	General Rollaway/extra beds (surcharge), Square meters - 150, Number of bedrooms - 2, Dishwasher, Microwave, Ping - 45, Stovetop, Pets not allowed, Square feet - 1601.2, Wheelchair accessible, Blender, Extra bed count 1, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Private bathroom, Kitchen, Cleaning supplies, Separate sitting area, Refrigerator, Bed count maximum 3, City view, Bed count minimum 3
Palmar 2 bedroom street view Room Size: 1938 square feet m² 2 King Bed and Twin Bunk Bed	General Square feet - 1938, Square meters - 180, Number of bedrooms - 2, Dishwasher, Microwave, Stovetop, Pets not allowed, Wheelchair accessible, Blender, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Free cribs/infant beds, Ping - 54, Cookware, dishware, and utensils, Private bathroom, Kitchen, No rollaway/extra beds, Cleaning supplies, Separate sitting area, Refrigerator, Bed count maximum 3, City view, Bed count minimum 3
Bungalow 1 King Bed, Kitchen Room Size: 914 square feet m² 1 King Bed	General Rollaway/extra beds (surcharge), Square feet - 914, Ping - 25.69, Microwave, Stovetop, Pets not allowed, Blender, Extra bed count 2, Free cribs/infant beds, Square meters - 85, Cookware, dishware, and utensils, Private bathroom, Kitchen, Garden view, Cleaning supplies, Day bed, Refrigerator, Bed count minimum 1, Bed count maximum 1, Furnished balcony