Is this Sandos Playacar All Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Sandos Playacar All Inclusive have a swimming pool?

Yes, this Sandos Playacar All Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Sandos Playacar All Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sandos Playacar All Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sandos Playacar All Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, the Sandos Playacar All Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sandos Playacar All Inclusive are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sandos Playacar All Inclusive | Resort in Playa del Carmen

| 7.6 (1377 Reviews) | 1 Bathroom

Playacar Zona Hotelera Resort | Sandos Playacar All Inclusive

Resort in Playacar Zona Hotelera, Playa del Carmen

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Other

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:30 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: mxn 2100 per person (one way) airport shuttle fee per child: mxn 880.00 (one-way), (from 1 to 17 years old) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Joseph E

Jul 28, 2025 11:38:55 AM

Review Score: 6

Summary: Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.

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Sandos Playacar All Inclusive | Resort in Playa del Carmen

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