The Fives Downtown Hotel - Curio Collection by Hilton | Hotel in Playa del Carmen

| 8.6 (772 Reviews) | 1 Bathroom

Centro Hotel | The Fives Downtown Hotel - Curio Collection by Hilton

Hotel in Centro, Playa del Carmen

2 restaurants, 2 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
The Fives Downtown Hotel - Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 11:00 pm early check-in fee: usd 50 early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately usd 19 to 22 for adults, and usd 9.5 to 11 for children self parking fee: usd 18 per night pet fee: usd 25 per pet (varies based on length of stay) early check-in fee: usd 50 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 25 lbs per pet) pets allowed for an extra charge of usd 25 per pet (varies based on length of stay) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Laura

Apr 30, 2026 09:24:45 AM

Review Score: 4

Summary: Really disappointed with our stay. The hotel is not as advertised and is badly in need of a refurb. The overall maintenance is shockingly poor. Around the pool, large sections of the wooden decking are lifting, warped and in some cases completely broken. Entire planks move when you step on them, which is both dangerous and clearly not acceptable for a hotel at this price point. The same issue existed on our balcony where the flooring was also lifting. The bathrooms by the pool had no hand soap on more than one occasion, not acceptable when food is being served up there. Inside the room the shower floor had a large broken tile underfoot, and the rainfall shower had virtually no water pressure, making it barely usable. The room itself was very white and plain, tired and did not resemble the photos online in any way. Overall it felt worn, poorly maintained and quite shabby. To add insult to injury, I got locked inside the gym! I was using my key card to attempt to exit (the same way as you enter) but it did not work to release the door, leaving me unable to get out and with no staff or other guests around to help. It took time to get someone’s attention, and when I finally did, there was no apology, instead they insisted on telling me how I 'should' have unlocked it. Rather than just putting up a sign to show the correct process! Overall a very frustrating experience and wish we'd stayed elsewhere. I will also be posting this review on Google with photos.

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FAQ's

Is this Centro hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Centro hotel?

Check-in time for Centro hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Centro hotel have a swimming pool?

Yes, this Centro hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Centro hotel?

Best-rates for the Centro hotel starts from $116 per night with includes Bar, Internet, Wheelchair Accessible, Restaurant, Guest Services, Breakfast, Laundry, TV, Balcony/Terrace, Security/Safety, Business Services, Kitchen, Air Conditioner, Pool, Accessibility, Spa, Toiletries, Child Friendly, Hot Tub, Parking, Bedding/Linens, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Centro hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Centro hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Centro hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Centro hotel?

Based on the information reported by the owner or manager, the Centro hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Centro hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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