Is this Punta Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Punta Cancun resort?

Check-in time for Punta Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Punta Cancun resort have a swimming pool?

Yes, this Punta Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Cancun resort?

Best-rates for the Punta Cancun resort starts from $1,060 per night with includes Restaurant, Air Conditioner, Toiletries, Pool, Fireplace/Heating, Oceanfront, Bar, Transportation/Shuttle, Wellness Facilities, Breakfast, Internet, TV, Ocean View, Wheelchair Accessible, Balcony/Terrace, Hot Tub, Other, Laundry, Sports/Activities, Entertainment, Spa, Guest Services, Parking, Business Services, Accessibility, Security/Safety, Designated Smoking Area, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Punta Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Cancun resort?

Based on the information reported by the owner or manager, the Punta Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Punta Cancun resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive | Resort in Cancún

| 8.9 (133 Reviews) | 6 Bathrooms 21 Guests

Punta Cancun Resort | Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Resort in Punta Cancun, Cancún

Turquoize offers guests an adults-only getaway at Hyatt Ziva Cancun. The Turquoize suites features balconies with private hot tubs, overlook the resort's best seascapes and include services like butler services and VIP access on top of Hyatt Ziva Cancun's all-inclusive amenities. TURQUOIZE FEATURES: Adults-only beachfront suites reserved exclusively for Turquoize guests with nearly 700 square feet of inspired-design living area, special upgraded amenities and balconies with private hot tubs Private VIP Check-In and Reception Area. Personalized and butler and concierge services. Bath accommodations affording ocean views with floor-to-ceiling corner rainfall showers. Exclusive access to the rooftop infinity pool with ocean views and private Punta Vista rooftop bar Private elevator with direct access to Zen Spa.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is located in Cancún.

This 160 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Fireplace/Heating, Toiletries, and several others. This is a 5 star rated property and has over 133 reviews with the average score of 8.9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 160 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Other

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Snack bar

Wine/Champagne

Fruit

Coffee house on site

Restaurant

Special diet meals (on request)

Parking

Parking on site

Private Parking

Free parking

Parking

Accessible parking

Parking garage

Activities

Pedicure

Pool table

Karaoke

Beach

Themed dinners

Sauna

Tennis equipment

Snorkeling

Live music/Performance

Spa/Wellness packages

Facial treatments

Hair coloring

Beauty services

Body scrub

Fitness

Yoga classes

Hairstyling

Back massage

Hot tub/Jacuzzi

Neck massage

Tennis court

Massage

Body treatments

Beachfront

Spa lounge/Relaxation area

Fitness center

Spa facilities

Couples' massage

Body wrap

Hair treatments

Fitness classes

Hand massage

Steam room

Head massage

Locker rooms

Waxing services

Full-body massage

Makeup services

Ping-pong

Entertainment staff

Haircut

Evening entertainment

Water sports facilities on site

Foot massage

Manicure

Temporary art galleries

General

Elevator

Designated smoking area

Safe

Facilities for disabled guests

Non-smoking rooms

Wifi in all areas

Air conditioning

Adults only

Smoke-free property

Guest Services

Room service

Hair/Beauty salon

Daily housekeeping

Dry cleaning

Concierge

Currency exchange

Car rental

Shared lounge/TV area

24-hour front desk

Private check-in/out

Ironing service

Airport shuttle

Business center

Valet parking

Fax/Photocopying

Lockers

Tour desk

Baggage storage

Laundry

Shuttle service

ATM on site

Airport shuttle (additional charge)

Shuttle service (additional charge)

Meeting/Banquet facilities

Internet

Internet

Wifi

Free Wifi

Outdoors

Outdoor pool

Outdoor pool (year-round)

Sun deck

Garden

Terrace

Outdoor furniture

Outdoor fireplace

Security/Safety

Security alarm

Smoke alarms

Fire extinguishers

24-hour security

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Food can be delivered to guest accommodation

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

First aid kits available

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

Mobile app for room service

Cashless payment available

Physical distancing rules followed

Contactless check-in/out

Screens or physical barriers between staff and guests in appropriate areas

Spa

Beach chairs/Loungers

Pool bar

Heated pool

Swimming pool

Pool with view

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please note that the minimum age for check-in is 18, your suite is being reserved based on the occupancy information entered at the time of your booking. this information is also used to determine the total cost of your reservation. any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. to ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking, all our rates are in us dollars and include taxes, service charges and gratuities, except for environmental fee in mexico (where applicable) payable by guest at the resort.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.73

Location:

9.58

Staff:

9.58

Facilities:

9.48

Comfort:

9.64

Cleanliness:

9.6

robert

Jul 22, 2025 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Hyatt Ziva is hands down our favorite hotel in the Cancun Hotel Zone, and the Turquoize Tower is where we always return. From the moment you arrive, you’re greeted with warmth, luxury, and the kind of hospitality that keeps us coming back year after year. The resort offers a great selection of restaurants that truly cater to every craving, and the variety of activities for both kids and adults makes it perfect for families and couples alike. One of the best new additions to the hotel is The Den—the staff there are some of the kindest and friendliest people we’ve met. It quickly became one of our favorite places to relax and connect with other guests. That said, Tres Cervezas holds a special place in my heart. The food is fantastic and there’s always something fun going on at night—karaoke, live bands, and even the Manny Pacquiao fight while we were there! But what truly sets Hyatt Ziva apart is the staff. Our Turquoize Tower butlers this time, Alejandro and Jazer, were absolutely amazing. They went above and beyond helping us schedule dinners, reserve a cabana, and make the most of our stay. Diego and Ivan—two other incredible butlers we’ve had in the past—always remember us and take the time to catch up, which just adds to that “home away from home” feeling. Staying in the Turquoize Tower is a dream—it’s adults-only and gives you access to the rooftop infinity pool with breathtaking views of the turquoise ocean. It’s quiet, peaceful, and just the kind of reset you need. Thank you, Hyatt Ziva, for always making it so hard to leave and giving us something to look forward to. We can’t wait to return again soon!

Negative: Nothing

Summary: Amazing!

See All Reviews

Room Arrangement

Room Info	Facilities
Turquoize Ocean Front Master King Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Upper floors accessible by elevator, Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge
Turquoize Ocean Front Master Double Room Type: Quad Room Size: 65 m² 2 Queen bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Upper floors accessible by elevator, Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Swim Up Ocean Front Master King Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Swim Up Ocean Front Master Double Room Type: Quad Room Size: 65 m² 2 Queen bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Ocean Front Master King Room Type: Double Room Size: 65 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Ocean Front Master Double Room Type: Quad Room Size: 65 m² 2 Queen bed(s) Bed	Food & Drink Bottle of water, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker Bathroom Hairdryer, Shower cap, Shampoo, Toothbrush, Towels, Slippers, Toilet paper, Conditioner, Private bathroom, Bathrobe, Walk-in shower, Body soap, Shower, Toilet, Free toiletries General Smoke Alarm, Iron, Fan, Ironing facilities, Soundproof, Tile/Marble floor, Safe, Fire extinguisher, Laptop safe, Trash cans, Lockers, Private entrance, Air conditioning Media & Technology Telephone, TV, Cable channels, Pay-per-view channels, Flat-screen TV, Satellite channels, Radio Services Wake-up service/Alarm clock, Wake-up service Outdoors Terrace, Outdoor furniture, Balcony Living Area Sitting area, Sofa, Dining area, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock View Pool view, View, Sea view, City view, Garden view Kitchen Dryer, Dining table, Coffee machine Accessibility Adapted bath, Emergency cord in bathroom, Lower sink, Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Accessible by elevator Room Amenities Clothes rack, Feather pillow, Drying rack for clothing Pool and Spa Infinity Pool, Heated pool, Pool with a view, Pool towels, Rooftop pool Exclusive services Concierge services, Private check-in/out in the executive lounge

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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive | Resort in Cancún

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Resort in Punta Cancun, Cancún

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Outdoors

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View

Kitchen

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