Hacienda de Castilla | Hotel in Cancún

| 7.1 (269 Reviews) |   Pet Friendly  1 Bathroom  4 Guests
Downtown Cancun Hotel | Hacienda de Castilla

Hotel in Downtown Cancun, Cancún

Attractively located in the center of Cancún, Hacienda de Castilla has air-conditioned rooms with free WiFi, free private parking and room service. This 3-star hotel offers a 24-hour front desk and a concierge service. The hotel has an outdoor swimming pool and pool views, and guests can enjoy a meal at the restaurant or a drink at the bar. The rooms at the hotel come with a flat-screen TV with satellite channels and a safety deposit box. Rooms contain a private bathroom with a shower, free toiletries and a hairdryer. All guest rooms have a desk. Guests at Hacienda de Castilla can enjoy an American breakfast. You can play pool at the accommodation. Popular points of interest near Hacienda de Castilla include Cancun Bus Station, Cancun Government Palace and Cristo Rey Church. Cancún International Airport is 12 miles from the property, and the property offers a paid airport shuttle service.

Hacienda de Castilla is located in Cancún.

This 5 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Security/Safety, Bar, and several others. This is a 3 star rated property and has over 269 reviews with the average score of 7.1 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 5 Bedrooms Hotel if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Hacienda de Castilla in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hacienda de Castilla”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
  • Fruit
  • Wine/Champagne
Parking
  • Free parking
  • Parking garage
  • Parking
  • Parking on site
  • Private Parking
Activities
  • Public Bath
  • Pool table
Entertainment
  • Board games/Puzzles
General
  • Non-smoking rooms
  • Wifi in all areas
  • Pet friendly
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Safe
Guest Services
  • 24-hour front desk
  • Suit press
  • Daily housekeeping
  • Airport shuttle
  • Packed lunches
  • Tour desk
  • Baggage storage
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Room service
  • Concierge
  • Meeting/Banquet facilities
  • Shuttle service
  • Fax/Photocopying
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • 24-hour security
  • Fire extinguishers
  • CCTV in common areas
  • CCTV outside property
  • Key access
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Kids' pool
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.

Please note that the hotel features the distinctive "m" of moderniza certificate. , please note that a "$82.00 mxn" environmental fee will be charged upon arrival. , groups generated on this platform and/or hidden groups through different agencies, a charge of $250.00 mxn per room per night will be made at the time of check-in, guests under the age of 18 can only check in with a parent or official guardian.

License number: 002-025-000176/2026

Reviews

Value for money:
7.85
Location:
6.75
Staff:
7.98
Facilities:
7.35
Comfort:
7.84
Cleanliness:
8.01
sorrell
May 9, 2026 07:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: An easy spot for an onward travel to airport. Cost effective stop in Cancun.
Negative: The neighbouthood not great but as only a stop over this did not matter to me
Summary: Great value, clean and tidy and beds comfy.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Twin Room
Room Type: Twin
Room Size: 16 m2
2 Full bed(s) Bed
Standard Twin Room

Bathroom

Hairdryer, Bathtub or shower, Guest bathroom, Walk-in shower, Towels, Free toiletries, Shower, Private bathroom, Toilet, Toothbrush, Toilet paper, Shampoo

General

Suit press, Iron, Fire extinguisher, Air conditioning, Ironing facilities, Key access, Safe, Tile/Marble floor

Media & Technology

Cable channels, TV, Satellite channels, Pay-per-view channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Dining area

Outdoors

Patio

View

View, Quiet street view, Pool view, Inner courtyard view

Bedroom

Wardrobe or closet, Linens

Kitchen

Cleaning products, Dining table

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Pool and Spa

Shallow end, Pool towels, Plunge Pool

Food & Drink

Bottle of water

Room amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Hacienda de Castilla pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hacienda de Castilla?

Check-in time for Hacienda de Castilla starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hacienda de Castilla have a swimming pool?

Yes, this Hacienda de Castilla has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda de Castilla?

Best-rates for the Hacienda de Castilla starts from $26 per night with includes Security/Safety, Bar, Child Friendly, Oceanfront, Transportation/Shuttle, Restaurant, Internet, Laundry, Wellness Facilities, Air Conditioner, Parking, Balcony/Terrace, Sports/Activities, View, Ocean View, Business Services, Guest Services, Entertainment, Breakfast, Pet Friendly, Pool, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda de Castilla a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda de Castilla wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda de Castilla has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda de Castilla?

Based on the information reported by the owner or manager, the Hacienda de Castilla indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda de Castilla?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD26
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