Is this Novotel Mexico City Toreo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Novotel Mexico City Toreo have a swimming pool?

No, this Novotel Mexico City Toreo does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Novotel Mexico City Toreo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Novotel Mexico City Toreo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Novotel Mexico City Toreo is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Novotel Mexico City Toreo?

Based on the information reported by the owner or manager, the Novotel Mexico City Toreo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Novotel Mexico City Toreo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Novotel Mexico City Toreo | Hotel in Naucalpan

| 9.0 (573 Reviews) | 1 Bathroom

Naucalpan Hotel | Novotel Mexico City Toreo

Hotel in Naucalpan

Hotel with 3 restaurants, near Toreo Parque Central
3 restaurants, valet parking, and a business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and a 24-hour front desk.
Housekeeping is available on request.
Novotel Mexico City Toreo offers 168 air-conditioned accommodations with minibars and safes. 50-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Naucalpan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Private bathroom

Hair dryer

Shower

Toothbrush and toothpaste (on request)

Rainfall showerhead

Toilet paper

Soap

Towels

Shampoo

Eco-friendly toiletries

Bedroom

Heating

Blackout drapes/curtains

Bed sheets

Air conditioning

Mobile key entry

Safe

Eco-friendly cleaning products provided

Free local calls

Phone

Soundproofing

Free newspapers

Laptop-friendly workspace

Bulk dispenser for toiletries

Window screens

Iron/ironing board

Desk chair

LED light bulbs

Desk

Water-efficient showers only

Breakfast

3 restaurants

Buffet breakfast available for a fee 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 370 per person

Minibar

Free bottled water

Parking

24-hour roundtrip airport shuttle (surcharge)

Secured covered valet parking on site (MXN 130 per night; includes in/out privileges)

Airport shuttle on request

Height restrictions apply for onsite parking

Accessibility

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Valet for wheelchair-equipped vehicle

Wheelchair-accessible business center

Wheelchair-accessible registration desk

Elevator

Wheelchair-accessible public washroom

Accessible airport shuttle

Wheelchair-accessible lounge

Well-lit path to entrance

Wheelchair-accessible path of travel

Wheelchair-accessible restaurant

Entertainment

50-inch plasma TV

Cable channels

General

Meeting rooms - 5

Business center

Conference space (215 square feet)

Coworking space

Front-desk safe

Banquet hall

Elevator

Water dispenser

English

Spanish

Comprehensive food waste policy

Biodegradable drinking straws

No plastic water bottles

Comprehensive recycling policy

Smoke-free property

Vegetarian dining options

At least 80% of food locally-sourced

Humane treatment of captive wild animals

Local culture & ecosystem education

Reusable cups only

Double-glazed windows

Reusable tableware only

Local artist showcase

No plastic coffee stirrers

Biodegradable coffee stirrers

Vegan dining options

At least 80% lighting from LEDs

At least 80% organic food

No plastic soda bottles

No plastic drinking straws

Locally-owned & organized tours & activities

Guest Services

Soundproofed rooms

Tour/ticket assistance

Concierge services

Luggage storage

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 1:00 pm contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Fee for buffet breakfast: approximately mxn 370 per person airport shuttle fee: mxn 490.00 per vehicle (roundtrip, maximum occupancy 4) airport shuttle fee per child: mxn 490.00 (up to 5 years old) covered valet parking fee: mxn 130 per night (in/out privileges) pet fee: mxn 1160 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) pets allowed for an extra charge of mxn 1160 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Eoin

Feb 1, 2026 04:32:45 AM

Review Score: 8

Summary: Room was nice and well cleaned. Restaurant was very good, the breakfast was amazing

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Room, 1 King Bed Room Size: 269 square feet m² 1 King Bed	General Ping - 8, Pet-friendly room, Square feet - 269, No cribs (infant beds), Number of bedrooms - 1, Square meters - 25, Bed count minimum 1, Bed count maximum 1, City view, Travel crib
Superior Room, 2 Double Beds Room Size: 312 square feet m² 2 Double Beds	General Pet-friendly room, Ping - 9, No cribs (infant beds), Number of bedrooms - 1, Square meters - 29, Square feet - 312, Bed count minimum 2, City view, Bed count maximum 2
Superior Suite, 1 King Bed Room Size: 431 square feet m² 1 King Bed	General Square meters - 40, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Square feet - 431, City view
Suite, 1 King Bed (Master) Room Size: 431 square feet m² 1 King Bed	General Square meters - 40, No cribs (infant beds), Ping - 12, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Square feet - 431, City view
Executive Room, 1 King Bed Room Size: 355 square feet m² 1 King Bed	General No cribs (infant beds), Number of bedrooms - 1, Pets not allowed, Square feet - 355, Bed count minimum 1, Bed count maximum 1, Square meters - 33, City view, Ping - 10