Is this Santo Refugio Heritage Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Santo Refugio Heritage Hotel have a swimming pool?

No, this Santo Refugio Heritage Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santo Refugio Heritage Hotel?

Best-rates for the Santo Refugio Heritage Hotel starts from $80 per night with includes Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santo Refugio Heritage Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santo Refugio Heritage Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santo Refugio Heritage Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santo Refugio Heritage Hotel?

Based on the information reported by the owner or manager, the Santo Refugio Heritage Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santo Refugio Heritage Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Santo Refugio Heritage Hotel | Hotel in San Andrés Cholula

| 9.4 (70 Reviews) | 1 Bathroom

Cholula Hotel | Santo Refugio Heritage Hotel

Hotel in Cholula, San Andrés Cholula

Hotel with free parking, near Great Pyramid of Cholula
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and conference space are onsite.
Santo Refugio Heritage Hotel offers 4 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Child Friendly

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 10:00 pm contactless check-in available early check-in fee: mxn 350 early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available late check-out fee: mxn 350 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children 6 years old and younger stay free when using existing bedding.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 195 to 390 for adults, and mxn 95 to 225 for children pet deposit: mxn 1000 per stay pet fee: mxn 590 per pet, per day service animals are exempt from fees early check-in fee: mxn 350 (subject to availability) late check-out fee: mxn 350 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 22 lbs per pet) food and water bowls and an off-leash area are available pets allowed for an extra charge of mxn 590 per pet, per day, plus a deposit of mxn 1000 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

cynthia

Nov 18, 2025 12:36:18 PM

Review Score: 10

Summary: First of all, the best thing about this hotel is the wonderful hostess at the desk. She made me feel at home there, even though I didn't speak much spanish at all. We had a nice slow conversation when I first got there, not just about the hotel, but about music. I felt so at home from the minute I arrived! There was a wedding going on while I was there which made me feel so happy. I was there alone and enjoyed the sounds of joy so much. The beds were top notch comfy and the room was very clean and spacious. I slept so well! The terrace overlooked a beautiful garden area, and it was so peaceful. If you're looking for somewhere super nice and comfortable and spacious, this is the one. The people there are warm and welcoming, and the room was superb. I'm very glad I stayed there. I even stayed a night longer than I planned because I loved it so much.

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Santo Refugio Heritage Hotel | Hotel in San Andrés Cholula

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