Is this Massena hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Massena hotel?

Check-in time for Massena hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Massena hotel have a swimming pool?

No, this Massena hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Massena hotel?

Best-rates for the Massena hotel starts from $132 per night with includes Child Friendly, Pet Friendly, Wheelchair Accessible, Security/Safety, Fireplace/Heating, Air Conditioner, Balcony/Terrace, Accessibility, Sports/Activities, Internet, Parking, Designated Smoking Area, Guest Services, Barbecue/Outdoor Cooking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Massena hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Massena hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Massena hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Massena hotel?

Based on the information reported by the owner or manager, the Massena hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Massena hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay by Best Western Massena | Hotel in Massena

7.9 (43 Reviews) | Pet Friendly 1 Bathroom 18 Guests

Massena Hotel | SureStay by Best Western Massena

Hotel in Massena

SureStay by Best Western Massena is located in Massena, within 14 miles of Seaway Bridge and 15 miles of Historic Cornwall Jail. With free WiFi, this 2-star hotel offers a 24-hour front desk and a concierge service. The hotel has family rooms. All rooms at the hotel feature air conditioning and a desk. Guests at SureStay by Best Western Massena can enjoy a continental breakfast. St. Lawrence Power Development Visitor Centre is 17 miles from the accommodation, while Cornwall Motor Speedway is 19 miles from the property. Massena International Airport is 5 miles away.

SureStay by Best Western Massena is located in Massena.

This 45 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Security/Safety, Fireplace/Heating, and several others. This is a 2 star rated property and has over 43 reviews with the average score of 7.9 . Coming to Massena and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 45 Bedrooms Hotel if you want to learn more about this place in Massena. These details are authentic, as they are provided by our partner, booking.com.

This SureStay by Best Western Massena in Massena is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “SureStay by Best Western Massena”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Fireplace/Heating

Guest Services

Barbecue/Outdoor Cooking

Child Friendly

Internet

Facility Overview

Parking

Accessible parking

Free parking

Private Parking

Parking

Parking on site

General

Pet friendly

Facilities for disabled guests

Non-smoking rooms

Air conditioning

Safe

Hypoallergenic room available

Designated smoking area

Wifi in all areas

Soundproof rooms

Family rooms

Heating

Guest Services

Vending machine (drinks)

Concierge

Private check-in/out

Express check-in/out

Vending machine (snacks)

Daily housekeeping

Fax/Photocopying

24-hour front desk

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

Picnic area

BBQ facilities

Outdoor furniture

Security/Safety

Security alarm

24-hour security

CCTV outside property

Fire extinguishers

CCTV in common areas

Key card access

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Delivered food covered securely

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Cashless payment available

Transportation/Shuttle

Public transit tickets

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Payment Policy

Credit card required

Pet Policy

Pets are allowed and charges may apply.

Upon check-in photo identification and credit card is required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, please note that pets fees is $35 per pet, per night.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

7.33

Location:

7.85

Staff:

7.62

Facilities:

7.08

Comfort:

7.67

Cleanliness:

7.79

Wilson

Oct 23, 2025 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking Room Type: Family Room Size: 7 m² 1 Sofa bed Bed 2 Queen bed(s) Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service
Queen Room - Non-Smoking Room Type: Double Room Size: 6 m² 1 Queen bed(s) Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service
King Room - Non-Smoking Room Type: Double Room Size: 7 m² 1 King bed(s) Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service
Queen Room with Two Queen Beds - Non-Smoking Room Type: Quad Room Size: 7 m² 2 Queen bed(s) Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service
Larger King Room with Sofa Bed - Non-Smoking Room Type: Triple Room Size: 7 m² 1 King bed(s) Bed 1 Sofa bed Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service
Queen Room with Bath Tub - Disability Access/Non-Smoking Room Type: Double Room Size: 6 m² 1 Queen bed(s) Bed	General Air conditioning, Ironing facilities Bathroom Hairdryer Living Area Desk Kitchen Microwave Media & Technology Cable channels Services Wake-up service