Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $221 per night with includes Spa, Guest Services, Breakfast, Kitchen, Laundry, Balcony/Terrace, Designated Smoking Area, TV, Bar, Entertainment, Child Friendly, Air Conditioner, Bedding/Linens, Wellness Facilities, Internet, Pool, Ocean View, Restaurant, Toiletries, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Playa del Carmen

| 9.4 (172 Reviews) | 1 Bathroom

Xcaret Hotel | Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Xcaret, Playa del Carmen

Hotel with free breakfast, 6-minute walk to Xenses Park
Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, free use of bicycles, and concierge services.
Change of towels is available on request.
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Shampoo

Towels

Shower

Toilet paper

Rainfall showerhead

Soap

Bedroom

Bed sheets

Air conditioning

Premium bedding

Blackout drapes/curtains

Down comforter

Safe

Iron/ironing board

LED light bulbs

Window screens

Laptop-friendly workspace

Desk

Breakfast

1 restaurant

Hosted evening meal available daily for a fee of MXN 0.0

Free continental breakfast available daily 7:30 AM–10:30 AM

Coffee/tea in common area(s)

Minibar

Microwave

Espresso maker

Parking

Street parking available

Free offsite parking within 3 ft

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Smooth flooring in room

Well-lit path to entrance

Activities

Hiking/biking trails

Theme parks

Spa services

Outdoor pool

Free bicycle rentals

Yoga classes

Entertainment

Streaming services

Netflix

Digital channels

52-inch Smart TV

General

Water dispenser

Spanish

English

Beach towels

At least 80% lighting from LEDs

Designated smoking areas

Mosquito nets

At least 80% organic food

At least 80% of food locally-sourced

Vegetarian dining options

Water dispenser

Guest Services

Microwave

Outdoor pool

Daily housekeeping

Change of towels (on request)

Change of bedsheets (on request)

Concierge services

Porter/bellhop

Luggage storage

Front desk (limited hours)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Outdoor furniture

Garden

Balcony

Spa

Massages

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome.

Payment Policy

Airport shuttle fee: mxn 2300 per vehicle (roundtrip, maximum occupancy 4) airport shuttle fee per child: mxn 2300 (roundtrip), (up to 17 years old) hosted evening meal: mxn 0.0 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Michele

Nov 7, 2025 08:14:48 PM

Review Score: 10

Summary: Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, 1 King Bed, Balcony Room Size: 312 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 1, Square meters - 29, Square feet - 312, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1
Superior Suite, 1 King Bed with Sofa bed, Balcony Room Size: 495 square feet m² 2 King Bed and Double Sofa Bed	General Number of bedrooms - 1, Square feet - 495, Sofa bed, Ping - 14, Square meters - 46, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 2, Bed count maximum 2
Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View Room Size: 667 square feet m² 2 Queen Bed and Double Sofa Bed	General Square feet - 667, Number of bedrooms - 1, Sofa bed, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Ping - 19, Square meters - 62, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 2, Bed count maximum 2
Elite Room, 1 King Bed, Balcony, Tower Room Size: 312 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 1, Square meters - 29, Square feet - 312, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1
Elite Room, 1 Queen Bed, Balcony, Tower Room Size: 291 square feet m² 1 Queen Bed	General Ping - 8, Number of living rooms 0, Number of bedrooms - 1, Square meters - 27, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, Square feet - 291, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1